FAQs

1. Can I Order over the phone?
The best way to order from JKM Ribbon is to use our Convenient Wholesale Online Catalogue and Shopping Cart Web Site where all your information is secure.

You can also E-Mail an order to JKM at customerservice@jkmribbon.com. JKM does not take phone orders.

For Email Orders, please include: the Ribbon (type, color, width, # of spools); your Billing and Shipping address; daytime phone number; Email address; and, Visa, MasterCard, Discover or American Express Card number with expiration date and Card Security Code (CVV2#) on back for Visa, MC, Discover or 4 digit ID on front for American Express, and Tax ID if available. You can request JKM call you for Credit Card Information if you do not want to put your credit card in an email but we need all other information.

2. Can I get a sample of a product before I purchase?
All JKM Ribbon sales are based on our web site, www.jkmribbon.com, and we do not supply samples. Please review our web site sales policy. You can purchase from our web site sample cards for a select number of basic products.

As another option, you may find the ribbon or trim in a store made by the manufacturers on our web site. You can email JKM at customerservice@jkmribbon.com with the item number and other details and we will check if available.

3. Who can order from JKM Ribbon & Trims?
We supply all customers who want to purchase our ribbons and trims. You can combine any ribbon, trim, or other product to complete an order. You must purchase the entire spool. JKM does not sell ribbon or trim by the yard.

4. Are JKM's Sales, Shipping and Privacy Policies available for review?
You can find detailed information on these policies in the sections of our website titled Sales Policy and Privacy Policy.

5. I need to talk to a person, is this possible?
Due to the volume of customers we service, email is the best way to contact JKM (customerservice@jkmribbon.com). Email provides an opportunity for JKM to research your questions and provide a quality response. If you contact JKM by phone, you will be asked to email your inquiry to obtain a response. Please add customerservice@jkmribbon.com to your email address book to ensure proper email delivery.

6. What if I cannot find a product on your website?
If a ribbon or trim is on our web site, we show All the Current Colors and Widths Available for this Product. If you do not see the ribbon or trim you want, Email us at customerservice@jkmribbon.com the item number and any other details. We will check if available and respond by Email with pricing and other information.

7. Do you need more help with JKM's product line?

You can also visit JKM's help section which highlights the following areas in addition to this section: Glossary of Ribbon Terms, Did You Know? - Useful Ribbon Info, and Ordering from JKM Ribbon & Trims

8. Where can I find information on Awareness Ribbons?

Awareness Ribbon Colors have special meanings representing a number of important causes. Many groups have adopted ribbons as a symbol of support or awareness for a specific cause. JKM presents this table to help understand the meanings behind the ribbon color used as the symbol. Click Here to View Awareness Ribbons

9. Does JKM offer coupons, specials or any type of discounts?

JKM Ribbon & Trims provides the lowest wholesale prices and the largest selection of ribbons, trims, sewing supplies, floral supplies, and much more.

We have discounts for first time orders and large volumes, as well as, special discounts for subscribers to our newsletters.